IT Infrastructure & Accessibility

Information for CEF Eligible Online Course compliance

IT Infrastructure

Supported Operating Systems

• Apple macOS (Safari, Chrome, Firefox)
• Microsoft Windows (Chrome, Edge, Firefox)
• Google Android (Chrome, Samsung Internet)
• Apple iOS (Safari mobile)
• Linux (Chrome, Firefox)

No software installation required — access via web browser at enroll.easysolutionhk.com

Supported Devices

• Apple MacBook, iMac, Mac mini
• Windows laptops and desktops
• Apple iPhone and iPad
• Android smartphones and tablets
• Chromebooks

Responsive design adapts to all screen sizes (mobile, tablet, desktop). Viewport meta tag: width=device-width, initial-scale=1.0

Accessibility Features

• Responsive web design — adapts to all screen sizes
• DM Sans font — highly readable, designed for screen clarity
• WCAG-compliant color contrast ratios
• Keyboard-navigable forms (HTML5 standard)
• No plugins required (HTML5/CSS3/JavaScript only)
• Fast loading via Cloudflare CDN
• 24/7 online access via any internet-connected device

Support Channels

• WhatsApp: +852 4423 7445 (real-time support)
• Email: management@easysolutionhk.com (response within 1 business day)
• In-person: Room 533B, 5/F, Star House, 3 Salisbury Road, TST
• Online FAQ: Available on enrollment home page
• Login Guide: Step-by-step login instructions

Contingency Plan

System breakdown: Cloudflare automatic failover with < 5 minute recovery time. If D1 database unavailable, API Worker returns cached responses. If full outage, students notified via WhatsApp broadcast and email.

Communication: IT Director assesses within 15 minutes. Affected students notified within 1 hour via email. Hourly updates until resolved. Post-incident report within 7 days.

Maintenance: Scheduled during off-peak hours (12am-6am HKT) with 48-hour advance notice.

IT Personnel